Terms and Conditions of Use

This website and online store are operated by El Señorio de Sulco eirl, Tax ID RUC No. 20109586286, with its address at Malecón Cisneros 1470, Miraflores, Lima, Peru. For questions about these terms, orders, or customer service, contact us at (+51 970 380 831 / +511 441 0183) or restaurante@senoriodesulco.com.

These terms govern browsing the platform and using its features, including creating an account and purchasing food and beverages online. Browsing the website alone does not mean that you accept purchase terms. To create an account, you must select the acceptance checkbox shown during registration; before placing an order, you can review its details and total. The Privacy Policy separately governs the processing of personal data. You should save or consult the version of these terms shown when you registered or purchased.

The platform is intended for people with legal capacity to enter into contracts. Purchases of alcoholic beverages and access to promotions or products that include them are restricted to people aged 18 or older, under Peruvian Law No. 28681. El Señorío de Sulco may verify the recipient’s age at delivery. Excessive alcohol consumption is harmful to your health.

Table reservation requests are subject to availability and are confirmed when the restaurant communicates confirmation through the selected channel. A 15-minute grace period applies from the agreed time; after that, the table may be released. Group bookings or requests for specific dining areas may require confirmation and advance payment or minimum-spend conditions, which will be disclosed before the reservation is confirmed.

The online menu displays available products and prices in Peruvian Soles (S/). Availability, ingredients, and presentation may vary according to stock and restaurant operations; any relevant change will be communicated before you proceed with the purchase. Before confirming, you can review product amounts, discounts, delivery charges, other applicable items, and the total payable. Applicable taxes will be handled under current law, and the corresponding electronic receipt will be issued using the details you provide.

To place an order, you must sign in, select products and options, and choose an available method: home delivery or pickup at an available location. The checkout flow will show the relevant information, such as address or location, available time, payment method, and total. After submission, the system will assign an order code and let you check its status. Receipt of the request alone does not mean the restaurant has confirmed it: check the status shown by the store and messages sent to your contact details. An online payment is considered processed once confirmed by the payment provider.

Delivery is available only in the areas, time slots, and under the conditions shown by the store when you order. You must provide a correct address and an available contact number. For pickup, select an enabled location and follow the instructions and hours displayed by the store. The displayed time slots are those available when the order is confirmed; traffic, weather, or other operational circumstances may cause delays, and the restaurant will communicate relevant issues using your registered contact details.

If a product becomes unavailable, the restaurant will inform you and will not replace it without your express approval. If no alternative is agreed, the affected part of the order will be adjusted or cancelled and, if already charged, the corresponding amount will be refunded. If you need to change or cancel an order, contact the restaurant as soon as possible; whether the request can be handled depends on the order status and whether preparation has started, without affecting consumer rights under applicable law. If the restaurant cannot fulfill a confirmed order or cancels it, it will inform you and arrange a refund of amounts collected for products or services not provided. The time for the credit to appear may depend on your bank or payment provider.

You may ask about ingredients and should inform the restaurant of any allergy, intolerance, or dietary restriction before purchasing or preparing your order. Food is prepared in a kitchen where various ingredients are handled, so cross-contact may occur. The restaurant will respond to your inquiry and share the information available to help you decide; this notice does not limit the provider’s legal duties or replace a specific confirmation about a preparation’s safety.

Information needed for your account and purchase may be used to process orders, coordinate delivery or pickup, handle payments, issue receipts, and respond to inquiries or complaints, under the Privacy Policy and applicable data protection law. Operational messages about your account or order are not advertising. Promotional messages require the applicable consent and can be declined or withdrawn without preventing a purchase.

The trademarks, trade names, logos, photographs, text, designs, code, and other platform content belong to El Señorio de Sulco eirl or are used with permission. They are protected by Peruvian law, including Legislative Decree No. 822 and Legislative Decree No. 1075. Reproduction or commercial use without prior authorization is prohibited, except where permitted by law.

El Señorío de Sulco provides a Virtual Complaints Book through a visible and accessible link in the store footer and maintains a physical book at its establishment. The duty to maintain a complaints book and display its link on digital platforms is governed by Law No. 29571, as amended by Law No. 32495. Digital complaint channels must also be accessible, effective, and operational, without unnecessary costs or burdens, under Legislative Decree No. 1729. Complaints and claims recorded in the book will be addressed within the legal maximum of 15 non-extendable business days. Keep the code or copy of your submission to follow up. Submitting a complaint is not conditional on making a payment.

The restaurant aims to keep the platform available, but technical interruptions or third-party service failures may occur. If an interruption affects an order or payment, contact us through the channels listed above for assistance. Nothing in these terms excludes or limits non-waivable consumer rights or the restaurant’s legal duties regarding service quality, information, order fulfillment, and applicable refunds.

El Señorio de Sulco eirl may update these terms to reflect legal or operational changes. The current version and its update date will be published on this page. Changes will apply to new purchases from publication or from the date stated; they will not retroactively change an order that has already been confirmed. Where required, users will be asked to accept the new version to continue using account features.

These terms are governed by the laws of the Republic of Peru. Disputes may be brought before the competent administrative authorities, including INDECOPI, and the courts with jurisdiction under applicable law. Nothing in this section restricts consumer rights or available complaint and dispute-resolution channels.